Last Updated: July 2026

Welcome to RefOwn. These Terms & Conditions (“Terms”) govern your use of www.refown.com and the purchase of products through our website. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1. About RefOwn

RefOwn specializes in professionally refurbished smartphones that undergo comprehensive quality testing, secure data sanitization, and refurbishment before being offered for sale.

Our goal is to provide premium refurbished smartphones that deliver excellent performance and value.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
The information you provide is accurate and complete.
You are legally capable of entering into a binding agreement.

3. Products

All products listed on RefOwn are professionally refurbished devices unless otherwise specified.

Product images are for illustration purposes only. Minor cosmetic variations may exist due to the nature of refurbished devices.

We make every effort to ensure product descriptions, specifications, pricing, and availability are accurate. However, errors may occasionally occur.

RefOwn reserves the right to correct any errors without prior notice.

4. Product Condition

Each device undergoes professional inspection, refurbishment, cleaning, and quality testing before being offered for sale.

Product grading (such as Excellent, Good, or Fair) reflects the cosmetic appearance of the device and does not affect its functional performance unless explicitly stated.

5. Pricing

All prices displayed on RefOwn are in Indian Rupees (₹) unless otherwise stated.

Prices may change without prior notice.

Applicable taxes, shipping charges, or promotional discounts will be displayed during checkout.

6. Orders

Once an order is placed:

You will receive an order confirmation via email or SMS.
Your order is subject to verification and product availability.
RefOwn reserves the right to accept or cancel any order at its sole discretion.

If an order is cancelled after payment, the applicable refund will be processed according to our Refund Policy.

7. Payments

We accept payments through secure payment gateways.

RefOwn does not store your complete debit card, credit card, UPI PIN, or banking credentials.

Payment security is handled by trusted third-party payment processors using industry-standard encryption.

8. Shipping & Delivery

We aim to dispatch orders as quickly as possible.

Estimated delivery timelines are provided for convenience and may vary depending on:

Customer location
Courier partner availability
Public holidays
Weather conditions
Other unforeseen circumstances

Delivery delays caused by third-party logistics providers are beyond RefOwn’s direct control.

9. Warranty

Eligible products include a limited warranty as specified on the individual product page.

The warranty covers manufacturing or hardware defects under normal usage conditions.

The warranty does not cover:

Physical damage
Water or liquid damage
Unauthorized repairs
Software modifications
Accidental damage
Damage caused by misuse or negligence

Warranty claims are subject to inspection by RefOwn’s technical team.

10. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Customers must meet the eligibility criteria mentioned in that policy before a return or refund can be processed.

11. User Accounts

If you create an account on RefOwn, you are responsible for:

Maintaining the confidentiality of your login credentials
Restricting unauthorized access to your account
All activities carried out using your account

Please notify us immediately if you suspect unauthorized access.

12. Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with website functionality.
Copy or reproduce website content without permission.
Misrepresent your identity or provide false information.

13. Intellectual Property

All content available on RefOwn, including:

Logos
Product images
Website design
Graphics
Icons
Text
Layout
Branding

is the intellectual property of RefOwn or its licensors and is protected under applicable copyright and trademark laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

14. Limitation of Liability

To the maximum extent permitted by law, RefOwn shall not be liable for:

Indirect or consequential damages
Loss of profits
Loss of business opportunities
Data loss
Service interruptions
Delays caused by third-party providers

Our total liability shall not exceed the amount paid for the relevant product or service.

15. Privacy

Your use of RefOwn is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your information.

16. Third-Party Links

Our website may include links to third-party websites for your convenience.

RefOwn is not responsible for the content, security, or privacy practices of external websites.

Users access third-party websites at their own risk.

17. Changes to These Terms

RefOwn reserves the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with the revised “Last Updated” date.

Continued use of the website after any changes constitutes acceptance of the updated Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Agra, Uttar Pradesh.