Last Updated: July 2026

At RefOwn, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.refown.com, purchase products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Payment Details (processed securely through payment gateways)
Order History

Technical Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Verify transactions
Provide customer support
Send order confirmations and shipping updates
Improve our products and services
Prevent fraud and unauthorized activities
Comply with legal obligations
Improve website performance and user experience

3. Device Data Privacy

RefOwn is committed to maintaining the highest standards of data privacy for all pre-owned devices.

Every smartphone entering our refurbishment facility undergoes a comprehensive data sanitization process. All previous user information is permanently erased before refurbishment and resale, ensuring that no recoverable personal data remains on certified devices. This process is part of our commitment to customer privacy and secure device handling.

4. Cookies

Our website uses cookies to:

Remember your preferences
Improve website functionality
Analyze website traffic
Enhance shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

5. Payment Security

RefOwn does not store your complete debit card, credit card, or banking credentials.

All online payments are processed through trusted and secure payment gateway providers using industry-standard encryption technologies.

6. Information Sharing

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers such as:

Shipping partners
Payment gateways
Customer support providers
Government authorities when legally required

These partners receive only the information necessary to perform their services.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information against:

Unauthorized access
Data loss
Misuse
Alteration
Disclosure

While we strive to use commercially acceptable methods to protect your information, no internet transmission can be guaranteed to be 100% secure.

8. Marketing Communications

We may occasionally send promotional offers, product launches, and special discounts.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Third-Party Services

Our website may contain links to third-party websites or services.

RefOwn is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before sharing personal information.